The National Transport and Safety Authority (NTSA) has flagged a fraudulent website duping unsuspecting Kenyans out of money.
Through its official X handle, the authority warned the public that the platform operating under the name Mverified does not belong to NTSA.
“Alert: Mverified website does not belong to NTSA,” the authority posted, cautioning motorists and vehicle owners to steer clear of the site. NTSA noted that several victims may have already fallen prey to the scam.
The authority advised anyone who has been conned through the fake platform to report the matter to the nearest police station for further action.
The warning comes amid a surge in online fraud targeting Kenyans seeking quick access to government services. NTSA explained that scammers often exploit services related to vehicle ownership, knowing that many applicants urgently need documents and may not double-check website links before making payments.
To help the public avoid falling victim, NTSA outlined the correct process for applying for a motor vehicle copy of records, which is available only through the NTSA Service Portal on the eCitizen platform at serviceportal.ntsa.go.ke.
The authority clarified that the application fee is Ksh 550, payable directly through an individual’s eCitizen account, and the document is delivered instantly. NTSA warned that any platform requesting different charges or redirecting users outside eCitizen should be treated as suspicious.
A motor vehicle copy of records is an official document containing key details such as the chassis and engine number, registered owner information, make and model, year of manufacture, and date of registration.
Applicants must log in to their eCitizen account, select the NTSA service portal, go to Services, click on Motor Vehicle Copy of Records, enter the registration or chassis number, submit the request, choose a payment method, and download the document under Application History. NTSA has also shared a sample screenshot labeled “Copy of Records” to help users identify the genuine document.
The authority urged Kenyans to remain vigilant, verify website addresses carefully, and rely only on official government platforms when accessing vehicle-related services
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