The National Transport and Safety Authority (NTSA) has released updated guidance on the shift to e-logbooks, confirming that previously issued paper logbooks will not be automatically converted into digital records.
In a public notice published on Thursday, NTSA cautioned motorists to avoid sharing personal information with scammers who claim to be officials and offer to process e-logbooks on their behalf. The authority said e-logbooks are created only after a motorist submits an application, makes the required payment, and completes the motor vehicle registration-related processes successfully.
“The Authority shall not convert already printed paper logbooks to e-logbooks,” the NTSA said.
The guidance is meant to address rising public interest following the rollout of the digital vehicle ownership system.
NTSA also noted that e-logbooks are available only through a vehicle owner’s personal account on the NTSA Service Portal. It added that only registered vehicle owners can download the document.
“Only the registered motor vehicle owners can download their e-logbook,” the notice stated.
The authority further advised that motorists and prospective buyers can confirm the authenticity of an e-logbook using the NTSA Services mobile application or the portal at no cost.
Meanwhile, the authority warned the public about people and social media accounts that claim they can help with the issuance of e-logbooks, saying such schemes could leave vehicle owners vulnerable to fraud.
“NTSA will never request your personal details via social media, WhatsApp, SMS, or any unofficial channels to send you an e-logbook,” the Authority said.
The Authority also stated that its officers are not permitted to download e-logbooks for clients and reiterated that it has not authorized any third party or agent to provide NTSA services.
“NTSA officers cannot download a client’s e-logbook on their behalf,” the Authority said. It added that motorists should not share their phone numbers, national identity card details, vehicle information, or account login credentials with anyone outside the official process.
NTSA urged vehicle owners to stay alert and report any suspicious messages or social media pages that advertise e-logbook services.
The guidance follows NTSA’s move to phase out physical logbooks and replace them with e-logbooks.
The change also supports wider efforts to shift motor vehicle registration from manual, paper-based systems to automated procedures through the e-Citizen platform.
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